Last updated: 27 September 2026
Terms of Service
These Terms govern your use of Simple Cold Emails (“we”, “us”, or the “Service”). By creating an account or using the Service, you agree to these Terms.
The Service is intended for business and professional use by users aged 18 or older.
1. The Service
Simple Cold Emails provides tools that may assist with prospecting, email preparation, personalization, campaign management and related outbound-sales activities.
Features may change as the Service develops.
2. Your responsibility for outreach
You are responsible for your campaigns, recipients and messages.
You must ensure that your use of the Service complies with all applicable privacy, data-protection, advertising, anti-spam and electronic-marketing laws.
In particular, you are responsible for:
- having a lawful basis or permission where required to contact recipients;
- obtaining contact information through lawful means;
- accurately identifying yourself and your business;
- avoiding deceptive sender information or subject lines;
- providing legally required disclosures and contact information;
- honoring unsubscribe, objection and opt-out requests; and
- maintaining appropriate suppression lists so opted-out recipients are not contacted again.
You must not use the Service for spam, fraud, impersonation, harassment, unlawful discrimination, malware, deceptive communications or any other unlawful activity.
We may restrict or suspend campaigns or accounts that create excessive complaints, bounces, security risks, provider-policy violations or legal risk.
3. Automated and AI-generated content
The Service may automatically research information, suggest prospects or generate or personalize content.
Automated results can be incomplete, outdated or incorrect. You remain responsible for reviewing information and messages before relying on or sending them.
We do not guarantee that any contact information is accurate, deliverable or legally usable in your particular circumstances.
4. Monthly lead reply commitment
We guarantee at least one lead reply each month. If you do not receive one, we will stop future billing. You have the option to opt out of this commitment to provide more flexibility in your campaigns.
This commitment is conditional on you providing accurate account and business details and correctly completing your customer profile and mailbox integrations so emails can be sent. Replies are counted only after setup is complete. Results can also depend on factors outside our control, including your offer, targeting, reputation, recipients and third-party providers.
Note that in case of no lead response, only future subscription renewal will be cancelled but no refunds will be issued.
5. Accounts
You are responsible for activity conducted through your account and for keeping your credentials secure.
You must provide accurate account information and promptly notify us if you believe your account has been compromised.
6. Subscriptions and payments
Paid subscriptions are billed at the price and frequency displayed at checkout.
Recurring subscriptions renew until cancelled. Billing, taxes and payment processing may be handled by our payment or merchant-of-record provider.
You may cancel future renewal through the available subscription controls.
Except where required by law or expressly stated at checkout, payments already made are non-refundable.
7. Your content and data
You retain ownership of information and content you provide.
You grant us and our service providers the limited rights necessary to process that information to operate, secure and provide the Service.
You represent that you have the necessary rights to provide the information you submit and to instruct us to process it.
We may use aggregated or de-identified usage information to operate and improve the Service.
8. Our intellectual property
The Service, including its software, design, branding and underlying technology, belongs to us or our licensors.
These Terms give you permission to use the Service; they do not transfer ownership of the Service to you.
9. Third-party services
The Service relies on third-party infrastructure and services. Their availability, policies and performance are outside our control.
We are not responsible for interruptions or losses caused by third-party services beyond the extent required by applicable law.
10. Suspension and termination
You may stop using the Service at any time.
We may suspend or terminate access where reasonably necessary because of non-payment, misuse, security concerns, legal requirements, material breach of these Terms or risks to the Service or third parties.
11. Disclaimer
To the maximum extent permitted by law, the Service is provided “as is” and “as available.”
We disclaim warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and uninterrupted or error-free operation.
12. Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential or lost-profit damages arising from your use of the Service.
Our total liability arising from the Service will not exceed the amount you paid us for the Service during the 12 months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded.
13. Indemnity
To the extent permitted by law, you agree to indemnify us against third-party claims, penalties, losses and reasonable costs arising from your campaigns, recipient data, message content, violation of law or material breach of these Terms.
14. Governing law
These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles.
Subject to any mandatory rights that cannot legally be waived, disputes will be subject to the jurisdiction of the courts of Singapore.
15. Changes
We may update these Terms as the Service develops. Material changes will apply prospectively after the updated Terms are published or otherwise communicated to you.
Continued use of the Service after an update constitutes acceptance of the revised Terms.
16. Contact
Simple Cold Emails
support@simplecoldemails.com